Privacy Policy

Last Updated: September 21, 2026

Introduction

Dream Stay Resorts ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://dreamstayresorts.com and use our hotel guides and information services.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Submit inquiries through our contact forms
• Request information about hotels featured in our guides
• Participate in surveys or editorial feedback
• Subscribe to our newsletter or travel updates
• Engage with our editorial support team

Personal information may include, but is not limited to:

• Full name and title
• Email address and phone number
• Mailing address
• Travel preferences you choose to share
• Message content from contact forms

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device information
• Pages visited and time spent on each page
• Referring website and exit pages
• Date and time stamps of visits
• Clickstream data and navigation patterns

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. These technologies help us understand user behavior, remember your preferences, and improve our services. You can control cookie settings through your browser preferences, though disabling cookies may limit certain website functionality. See also our Cookies page for a short summary.

How We Use Your Information

We use the information we collect for various legitimate business purposes, including:

Service Delivery and Management

• Providing hotel guides, reviews, and visitor information
• Responding to editorial inquiries
• Maintaining and improving our directory

Communication and Marketing

• Sending travel updates when you subscribe
• Responding to inquiries and providing support
• Notifying you about changes to our policies
• Gathering feedback about our guides

Website Improvement and Analytics

• Analyzing website usage and user behavior patterns
• Improving website functionality and user experience
• Troubleshooting technical issues and maintaining security
• Conducting research and statistical analysis

Legal and Compliance

• Complying with legal obligations and regulatory requirements
• Protecting our rights, property, and safety
• Preventing fraud, unauthorized access, and illegal activities
• Enforcing our terms of service and other agreements
• Responding to legal requests and court orders

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers and Business Partners

We may share information with trusted third-party service providers who assist us in operating our website. These providers may include:

• Cloud hosting and data storage providers
• Email and communication platforms
• Analytics and website optimization services
• IT support and security services

All service providers are contractually obligated to maintain the confidentiality and security of your information and may only use it for the specific purposes we authorize.

Legal Requirements and Protection

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal processes, court orders, or government requests
• Enforce our terms of service and other agreements
• Protect the rights, property, or safety of our company, readers, or others
• Prevent or investigate fraud, security breaches, or illegal activities

Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change where required.

Data Security

We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our practices include:

• Encryption of data in transit using SSL/TLS protocols where available
• Secure storage on protected servers
• Access controls and authentication mechanisms
• Regular backups and incident response planning

While we strive to protect your information using industry-standard measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention decisions consider the nature of the information, legal obligations, and legitimate business needs. When we no longer need your information, we securely delete or anonymize it.

Your Rights and Choices

Depending on your location and applicable laws, you may have rights regarding your personal information:

Access and Portability

You may request access to the personal information we hold about you and receive a copy in a commonly used format where technically feasible.

Correction and Update

You may request that we correct inaccurate or incomplete information by contacting us at [email protected].

Deletion and Erasure

You may request deletion of your personal information, subject to exceptions such as legal obligations or legitimate business interests.

Objection and Restriction

You may object to certain processing or request restriction in specific circumstances, including opting out of marketing emails.

Withdrawal of Consent

Where we rely on consent, you may withdraw it at any time without affecting prior lawful processing.

To exercise these rights, contact us using the details below. We typically respond within 30 days.

International Data Transfers

Dream Stay Resorts is based in Germany. Your information may be transferred to, stored, and processed in Germany or other countries where we or our service providers operate. When we transfer information internationally, we implement appropriate safeguards such as standard contractual clauses where required.

Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child without appropriate consent, we will take steps to delete that information promptly.

Third-Party Links and Services

Our website may contain links to third-party websites or services that we do not operate. This Privacy Policy does not apply to those sites. We encourage you to review their privacy policies.

Changes to This Privacy Policy

We may modify this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes, we will update the "Last Updated" date and, where appropriate, provide a notice on our website.

EU and German Privacy Rights

As a company operating in Germany, we comply with the General Data Protection Regulation (GDPR) and applicable German data protection law. Residents of the European Union may:

• Access their personal information held by our organization
• Request correction of inaccurate information
• Withdraw consent for certain uses of their information
• File a complaint with a supervisory authority, such as a German State Commissioner for Data Protection (your local German data protection authority)

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Dream Stay Resorts
Address: Willy-Brandt-Platz 1, 99084 Erfurt, Germany
Email: [email protected]
Website: https://dreamstayresorts.com

We aim to respond within a reasonable timeframe, typically within 30 days.